SABIR, OBIEE and CRM

Welcome to the IPPS-A Podcast! COL Rebecca Eggers chats with MAJ Ollie Akanni and CW2 Alex Segura on Release 3’s SABIR (Service Analytics Business Intelligence Reports), OBIEE (Oracle Business Intelligence Enterprise Edition), and CRM (Customer Relationship Management). Listen here for more on data, reports, and dashboards; differences between SABIR and OBIEE; SABIR updates; customer support resources; CRM case tracking and resolution. This episode will give you the insight you need! IPPS-A is a Soldier system. Use the Help Center tile in the system to search the FAQs for already answered questions.Check out the CRM Manual in the system: https://hr.ippsa.army.mil/upk/r3/resources/help/Publishing%20Content/PlayerPackage/data/toc.html.