Sales, Customer Success, and Diversity, Equity, & Inclusion with Alex Carmen

In this episode we talk to Alex Carmen about her experience and knowledge working in presales at IBM and transition to post sales working in customer success at Mulesoft. We discuss what each role represents at the two companies, day to day responsibilities of someone in sales, the differences between pre and post sales, and finally how Alex first got her start into the world of tech after studying chemistry.   00:00 Intro  01:34 Finding interest in tech with a chemistry + economics degree  08:35 IBM sales interview process & skills needed  10:55 Impact of your role & environment on your personality  15:25 Summit Program & sales training at IBM  18:18 Roles & responsibilities as an Account Executive  21:11 Learning about new industries  24:11 Diving deep  on sales terms & processes  28:47 Jumping from IBM to MuleSoft  32:08 Account Executive vs. Customer Success Manager  35:57 Diversity, Equity, Inclusion work throughout Alex’s life  41:39 Closing advice on getting into sales or customer success