EPISODE · May 29, 2023 · 43 MIN
Sales Mistakes, Vulnerable Leadership, and the Painted Baby with Matt Shoup
from My Favorite Mistake: Learning Without Blame in Business and Leadership · host Mark Graban
Episode page with transcript, video, and more. My guest for Episode #212 of the My Favorite Mistake podcast is Matt Shoup. In 2005, Matt was laid off and then founded M & E Painting, which grew quickly — and has produced over $30 million dollars in revenue since 2005. Matt and M & E Painting have received dozens of business awards. He's the author of books including his latest, Painted Baby: Connect with Clients through Brave and Vulnerable Storytelling. Click this link to receive Matt's free tool kit packed with resources to build your business and advance your leadership Matt was named one Colorado Biz Magazine's Top Five Most Influential Young Professionals (2010), one of 40 Under 40 Top Business Leaders by the Northern Colorado Business Report (2013), amongst other awards. Matt has founded 6 successful companies and grown them all from the ground up. All of these companies are being run by extraordinary people! Along the way, Matt received his Brazilian jiu jitsu black belt. In this episode, Matt shares his favorite mistake story about the time employees of his company accidentally painted a baby due to an equipment mishap. What happened and why did he end up writing a book about it to encourage business owners to own and share their mistakes to connect deeper with clients? Questions and Topics: A potential client asked him — “Tell me about a time you screwed up and what you did about it…” How you reacted to the mistake? Had time to think while driving over there? – Reaction vs. response Learning from that accident to prevent it? Not painting a picture of perfection… Tell us about the time you met Kevin Harrington… Episode 1 Using that story to sell more painting jobs? Effective in sharing the story proactively? What’s your secret – what’s your painted baby story? “I thought selling was telling…” Right color on the wrong house – how did that happen? Mayor of Colleyville – demo-ed wrong house Starting companies and handing them off to be run by others? “Can the business run without you?” — “Can it grow without you?” Lessons from jiu jitsu – practicing and teaching it? Please follow, rate, and review via Apple Podcasts, Podchaser, or your favorite app — that helps others find this content, and you'll be sure to get future episodes as they are released weekly. You can also financially support the show through Spotify. You can now sign up to get new episodes via email, to make sure you don't miss an episode. This podcast is part of the Lean Communicators network. --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support
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What this episode covers
Serial entrepreneur and author Matt Shoup shares his favorite mistake: a shocking accident where a painting mishap literally resulted in a “painted baby.” Instead of hiding the story, Matt explains how owning the mistake became a powerful way to build trust with clients and close more sales. The conversation explores sales mistakes, leadership growth, storytelling, and why pretending to be perfect damages relationships in business. Matt also reflects on hiring, delegation, entrepreneurship, and how vulnerability can strengthen both teams and customer connections.
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Sales Mistakes, Vulnerable Leadership, and the Painted Baby with Matt Shoup
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