Salesforce News - Agentforce 2.0, Atlas, & the New-Look Slack (January 2025)

Watch on YouTube.In the first episode of our Salesforce news show, CX Today's Charlie Mitchell hosts two expert customer experience analysts to discuss the latest news impacting the Salesforce ecosystem:Agentforce 2.0 Announcement: The announcement comes just three months after the platform launched. What makes it different from what came before?Atlas Reasoning: The Atlas reasoning engine is new to Agentforce 2.0. It promises to turn "tasks into trusted outcomes". Why is this so significant?Agentforce in Slack Becomes Available: After first acquiring Slack, Salesforce aimed to deliver a "digital HQ" for work. Will the rise AI Agents in Slack enable this?The Microsoft Beef Continues: At the launch of Agentforce 2.0, Benioff challenged rivals to put their AI Agents on their websites. Why does he keep poking at industry rivals?The two expert analysts taking on each topic are:Liz Miller, VP & Principal Analyst at Constellation ResearchRebecca Wetteman, CEO & Principal Analyst at ValoirStay up to date with the latest in CX space by subscribing to our newsletter, visit our sign up page.Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.