Salesforce Revenue Cloud, Agentforce & Usage-Based Pricing with Slalom

In this CPQ Podcast episode, Frank Sohn talks with Calvin Chow, Senior Director at Slalom Consulting, about what it really takes to move from Salesforce CPQ to Salesforce Revenue Cloud (RCA/ARM). Calvin has hands-on experience with multiple CPQ platforms — including PROS, Apttus (now Conga), Salesforce CPQ / Revenue Cloud, Zuora CPQ, and Vlocity — and shares what he wishes he had known about the end-to-end quote-to-cash process earlier in his career. Calvin explains how Slalom supports mid-size to Fortune 500 customers with strategy, process improvement, data management, and CPQ/Billing transformations, and walks through lessons learned from nearly 10 Salesforce CPQ to RCA/ARM migration projects. He highlights why RCA is more complex than many teams expect, why data migration is the single most critical success factor, and how to rethink processes when moving to usage-based and consumption billing models. The conversation also explores the growing role of AI, agents, and Agentforce in Revenue Cloud. Calvin shares real use cases where agents help create quotes, support renewals, and provide product and pricing recommendations — and why he believes AI will augment sales teams rather than replace them, with over 50% of Slalom's recent projectsnow involving AI and Agentforce. On a lighter note, Calvin also reveals his passion as a coffee connoisseur and aspiring future barista, adding a personal touch to a highly practical, insight-rich episode for anyone serious about CPQ, quote-to-cash, and Salesforce Revenue Cloud migrations. 🔗 Learn more about Slalom at https://www.slalom.com/us/en  📬 Contact Calvin on LinkedIn https://www.linkedin.com/in/calvin-chow-3179425/