Sandy Espinal: Enhancing the Patient Experience

Today I'm joined by Sandy Espinal, a Customer Experience Coordinator here at CMC. Sandy plays a vital role in ensuring our patients and their families have the best possible experience while receiving care at our facilities. She'll highlight some key practices that can make a big difference, as well as common obstacles people face when seeking healthcare and how to overcome them. Of course, no conversation about the past few years would be complete without discussing COVID-19's impacts. Sandy will share how her role changed during the pandemic, the challenges she faced, and how that experience continues to influence her work and perspective today. Whether you're simply curious to learn more about patient experience or hoping to gain insights into being a better advocate for your own healthcare journey, this is an episode you won't want to miss. Thanks for listening! Follow us on social media: Instagram: ⁠⁠⁠⁠⁠@conwaymed⁠⁠⁠⁠⁠ X (Twitter): ⁠⁠⁠⁠⁠conwaymed⁠⁠⁠⁠⁠ Facebook: ⁠⁠⁠⁠⁠ConwayMed⁠⁠⁠⁠⁠ TikTok: ⁠⁠⁠⁠⁠@conwaymedicalcenter⁠⁠⁠⁠⁠ This podcast is brought to you by the CMC Foundation. For more information, click ⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠.