SAP Autonomous Suite: Insights from Jan Gilg, Pres. for Customer Success

In today's Cloud Wars Minute, explore how SAP's Autonomous Suite could become the operating system for AI-powered enterprises Highlights 00:02 — The company that more than 50 years ago really started the whole enterprise applications business, SAP, last month at its big Sapphire event rolled out the latest, greatest, newest AI-powered version of their long-running ERP suite, but this time it's called the Autonomous Suite, so that's a huge change. 00:33 — I had a chance to sit down with Jan Gilg, who's Global President for Customer Success for the Americas at SAP headquarters and asked about a number of things that customers have the opportunity to move into with this newer, more fully integrated, more AI-powered Autonomous Suite. And I know there's been some risk that SAP took in selecting this name. 01:49 — Jan's been in SAP for about 15 years. He was on the development side for a long time, and he was leading, several years ago, the development of S/4HANA and that whole version of the suite. 02:36 — We talked about this issue of trust. Autonomous is right there in the name. It's one thing for different autonomous technologies to manage things. But, when you talk about the autonomous enterprise ... we got into the discussion of what SAP has to do to build up trust among its customers. 03:28 — What's the interplay between agentic AI and applications going in both directions? Oracle can now refer to its Fusion Applications as Agentic Applications. Is SAP doing everything it can to clarify in the minds of customers where applications end and agents begin, and the same thing in the other direction? Jan has some great thoughts on that. 04:12 — Everybody in the company, I guess, was running tokens 24 hours a day. So, Jan has some good thoughts on this. And then we talked about customer examples. Let's see, there was one from the retailer H&M, there was one from a manufacturing company, and we had some different ones in here that he brought up. But he really brought some good perspectives on that. Visit Cloud Wars for more.