Sat, 13th Sep 2025

In this edition of Financial Services Online's podcast, Paige Estritori discusses the Netwealth report on customer loyalty in the financial advice sector, concerns over unlicensed financial advice within the property investment sector, Commonwealth Bank of Australia's challenge to the Reserve Bank's proposed reduction in card transaction fees, and the importance of cyber insurance for businesses. The Netwealth report highlights key elements for client retention, stressing on customer-centric approaches. Professional misconduct in the property sector by unauthorized advice givers has led to calls for regulatory vigilance. Critical views on lower card transaction fees suggest possible negative impacts on consumers and businesses. Lastly, in light of recent cyberattacks, businesses are urged to invest in cyber insurance and robust cybersecurity measures, along with comprehensive strategies and personnel training.