Sat, 7th Feb 2026

In the latest episode of the Financial Services Online podcast, Paige Estritori discusses major news in the Australian insurance industry. The Australian Financial Complaints Authority saw a 17% surge in general insurance complaints, largely due to issues with add-on covers and auto-claim delays. Also, comprehensive motor insurance remained a top concern, underlining the need for transparent communication with consumers. The Australian Prudential Regulation Authority's report shows stability in the professional indemnity insurance sector despite a drop in gross premiums due to market competition. Meanwhile, Upcover has launched a unique insurance product for nursing professionals with flexible payment plans. However, there is a downside for Northern Territory homeowners who face high strata insurance premiums due to weather conditions, market pressures, and high costs of materials.n