Satisfaction, Friction and the Road Ahead | Ep 12

Raising the Bar: What Today’s Auto Finance Customers Expect OnlineIn this episode, host Miles Tullo is joined by Patrick Roosenberg and Jon Sundberg to unpack the latest insights from the 2025 Automotive Finance Digital Experience Study.Tune in as they explore:How poor digital design drives up service costs and drags down satisfactionWays top lenders are transforming payment portals into two-way communication toolsThe highest-ranked lenders in this year’s AutoFi Digital Experience StudyQuick digital fixes that can boost customer satisfactionWhy consumer expectations—shaped by apps like Amazon and Uber—are redefining success in auto financeGet a firsthand look at what’s reshaping the digital auto finance landscape—and what lenders can do to stay ahead.Follow us for more!