Saurabh Tiwari | Taj Hotels

Some brands do not just build hotels, they build a philosophy of service. In my latest CEO Series conversation, I sat down with Saurabh Tiwari of Taj Hotels in the Middle East to explore “Tajness” the idea that every guest is treated as God. From iconic palaces in India to Taj Exotica on Palm Jumeirah, their wow factor is not only architecture, it is a culture of anticipation, generosity, and pride in serving. As leaders, what would happen if we treated every client interaction with that same sacred level of care? Listen to the full conversation and reflect on how your organization can elevate its own version of “Tajness” #Leadership #CustomerExperience #Hospitality #ServiceExcellence