The AI Diaries: Most of Your 'AI Problems' Are Broken Workflows

Host Kate Nelson sits with Savannah Dowe, the VP of Customer Care at Place to talk about what AI actually looks like when it's working inside an organization: the monthly workshops, the Center of Excellence, the champions model, the psychological safety conversation — and where it goes wrong when you skip the foundation.Spoiler: a lot of what people think are AI problems are actually just broken workflows.🎙️ Guest: Savannah Dowe — VP of Customer Care, Place─🔗 LINKSConnect with Savannah on LinkedIn:   / savannahcruz   ─📍 Subscribe to The AI Diaries — unfiltered conversations with CX and contact center leaders navigating AI in the real world.