EPISODE · Nov 13, 2024 · 20 MIN
Saving QA From It's Own Hubris
from CX RIOT RADIO · host David Powers
A lot of the time, QA is a boring binary mess that doesn't show the whole picture. AI QA Scoring that only goes off of transcripts is even worse. A call may check off all the boxes, but does that make it a good call? No. Buy my stuff. Merch: https://cx-riot-radio.printify.me/products LinkTree: https://linktr.ee/caffcx
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Saving QA From It's Own Hubris
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