Scaling Agencies with Emily Hatton on Operations Strategy

What does it really take to scale a successful agency? In this episode of the Women and Agencies podcast, Emily Hatton, a business operations consultant, breaks down the practical strategies founders can use to grow their agencies more sustainably. Drawing on her experience helping agencies through growth phases, Emily shares what’s often missing behind the scenes of successful businesses.In this conversation, we cover:- Key growth pinch points for agencies at team sizes of 10 and 25- The role of founders versus operations specialists in sustaining growth- Common mistakes around hiring, people management, and financial planning- Why scorecards and tracking KPIs are essential — even for solo founders- Unique challenges faced by female founders in business developmentWhether you're running a lean team or looking to scale, this episode is packed with actionable insight.Want more support? Join Women in Agencies – womeninagencies.co.uk Hosted on Acast. See acast.com/privacy for more information.