Scaling Agency Teams: The People Systems Behind a 2,500-Person Operation

UNLOCK THE 13 SYSTEMS EVERY AGENCY OWNER NEEDS TO REACH 8 FIGURES:https://bit.ly/41Sm05NIn this episode, Jordan Ross sits down with Arman Taheri, co-founder of TalentPop, to unpack the infrastructure, hiring systems, and operational design behind one of the most scaled agency teams in the industry.From architecting org charts to tracking capacity utilization with workforce analysts, Arman breaks down how TalentPop scaled to over 2,500 employees by building two core departments: internal ops and client-facing CX, each supported by a layered management structure.If you're an agency founder stuck at $2M-$5M and struggling to scale people without breaking quality or margin, this episode is your playbook for transitioning from generalists to specialists and turning headcount into growth capacity.Whether you're searching for insights on recruiting at scale, org chart design, hiring process automation, or how to build an 85% capacity utilization model, this episode maps the exact journey to scalable ops.Chapters:1. TalentPop’s Origin Story: From Face Masks to CX Ops2. The Two Departments That Run an 8-Figure Agency3. Architecting a Layered Team: Specialist → Team Lead → Ops Manager4. How to Track Capacity Utilization With Real Math5. The Role of Workforce Management and Business Analysts6. Hiring Funnel Design: Filtering, Scoring, and Scaling7. Common Mistakes in Team Building (and How to Avoid Them)8. Why You Shouldn’t Let CSMs Own Onboarding9. Data-Driven Growth: People Ops That Actually ScaleTo learn more go to 8figureagency.coReach Arman at:TalentPop: https://www.talentpop.co/Instagram: https://www.instagram.com/thearmantaheri/LinkedIn: https://www.linkedin.com/in/armantaheri/