Scaling customer success with technology (Katie Yagodnik, Monster)

In this episode, Jeff and Katie talk through how Monster has had to leverage customer success technology to deploy against their customer journey. She has worked cross-functionally to implement the tool, data and processes to help her customer success team manage their books of business effectively. -- Big shout out to Katie and the Monster team! Monster: http://www.monster.com Katie: https://www.linkedin.com/in/katie-yagodnik-b3997b/ This can be found on our website: https://customerimperative.com/katie-yagodnik-monster/ -- This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/ Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach