Scaling digitisation in healthcare: A BPO perspective

Healthcare digitisation isn't just a technology challenge, it's a matter of governance, patient safety, and operational survival. In Episode 5 of Digitise This, host Steve Chad is joined by Ola Cafferty from Data Scan Document Services and Paul Day from FileStream, to explore what large-scale healthcare document digitisation really looks like on the ground. From a regional hospital pilot processing 5,000 documents a day across a closed-loop network, to the complexities of scanning ECG traces, hospital charts, and records spanning nine decades, this episode goes beyond the theory and into the operational realities of one of the most sensitive and high-stakes environments imaginable. Together, Ola and Paul share how the right combination of hardware, automation software, and human expertise is helping Irish healthcare providers get ahead of the Digital for Care 2030 agenda and why the people side of digitisation matters just as much as the technology. What you'll learn in this episode >> How Ireland's Digital for Care 2030 strategy is driving urgent demand for healthcare digitisation and why GP practices, hospitals, and primary care providers are all approaching that challenge differently >> What it takes to run a proof-of-concept scanning pilot inside a regional hospital group, from building a standalone closed-loop network to training staff with no prior scanning experience from scratch >> Why automation is the difference between a scalable bureau operation and one that constantly struggles and how custom scripting and workflow design make the difference between viable and unviable >> How FileStream's server-based software handles the complexity of multi-document types, encrypted-at-rest data storage, and real-time quality control and why on-premise solutions still matter in sensitive healthcare environments >> What the procurement process taught Data Scan about trust, relationships, and why being a specialist, not the biggest player in the room can be the deciding factor in winning complex public sector contracts Meet our guests Orla Cafferty is the CEO of Datascan Redaction Services and Datascan Document Services, with 20+ years of experience delivering data protection and document management solutions across sectors. A Certified Data Protection Practitioner, she leads ISO27001-approved CCTV video redaction services - privacy masking, facial blurring, and personal data removal - helping organisations comply with subject access requests and privacy regulations. She also oversees secure document scanning and digitisation services, particularly for healthcare organisations, supporting the move to paperless records with reliable, confidential, and efficient document retrieval. Paul Day is the Managing Director and Technical Director at Filestream Limited, where he leads the development and delivery of document management software designed to be secure, easy to use, and backed by strong customer support. With a practical, customer-first approach, Paul focuses on understanding client challenges and delivering solutions that meet scope, timeline, and budget - helping organisations manage documentation efficiently and securely. Meet our host Steve Chad brings deep expertise in digital transformation, intelligent capture, and the evolving role of technology in modern business workflows. Throughout the series, Steve connects the dots between hardware innovation, partner enablement, and customer outcomes. Enjoying the Show? Subscribe, leave a review, and share it with colleagues and partners who are passionate about smart capture, workflow automation, and digital transformation. Connect with Steve Chad on LinkedIn for more insights and updates. Connect with Orla Cafferty on LinkedIn Connect with Paul Day on LinkedIn Learn more about PFU EMEA on LinkedIn