Scaling high-touch service: wealth management insights with Bain’s Sjors van der Zee

Episode 46 of “Banking Reinvented” dives into the evolving world of wealth management, where new client demands, shifting market dynamics, and tech-native competitors are redefining the rules of engagement.In this episode, host Tim Rutten is joined by special guest Sjors van der Zee, Partner at Bain & Company, to explore how wealth managers can stay relevant in a world where digital-first players like Robinhood are disrupting the market. Together, they discuss the urgent need to evolve, highlighting how firms must rethink their advisor model, embrace AI, and balance high-touch relationships with digital convenience to meet the changing needs of both the old and new generation of clients.Tune in to learn why advisor productivity is the key lever for unlocking growth, how modernizing your tech stack doesn’t have to mean starting from scratch, and why the time to act is now.–Curious to find out more about customer-centric banking?Follow us on LinkedIn:-> Backbase-> Jouk Pleiter-> Tim Rutten-> Sjors van der Zee-> Bain & CompanyStep into the future of finance -> Check out our content hubTimestamps(00:00) – Welcome to the “Banking Reinvented” podcast(00:45) – Introduction to Sjors and Bain(02:29) – Recent news in private banking/wealth management(05:25) – Main challenges wealth managers are facing(07:56) – The generational wealth transfer(10:51) – The importance of digital tech and AI for advisors(17:04) – The industry’s appetite towards AI/LLMs(21:45) – The potential for customer-facing “relationship manager” GPTs(27:26) – Best strategies for implementing cutting-edge tech(29:12) – Experimenting with AI(32:29) – Adapting to a platform model(37:07) – Key takeaways(41:06) – Episode wrap-up