Scaling Hyper-Personalized AI Experiences with Global Head of AI Strategy and Solution Engineering at Radiant Digital, Prafull Khare

 |What happens when IT support becomes truly tailored to every role in the organization?    On today’s show, we talk with Prafull Khare, Global Head of AI Strategy and Solution Engineering at Radiant Digital, about the shift from standardized systems to hyper-personalized employee experiences and the game-changing productivity gains that follow.    Prafull shares how personalized recommendations transformed operations in previous roles at Verizon, why engagement improves when employees feel technology “cares,” and how AI agents will soon work alongside human teams in a hybrid organizational model.    For leaders preparing for the future of work, this episode offers a clear view of how personalization, predictive design, and role-aware AI can elevate both performance and satisfaction.    🎧 Tune in to the full discussion and subscribe to Lenovo’s Work Reborn for more insights from the forefront of digital transformation.