Scaling Software in Virtual Care | Healthie CEO Erica Jain

In this episode of The Healthcare Theory, we're speaking with Erica Jain, the co-founder and CEO of Healthie, a New York-based software platform enabling telehealth and virtual care. Erica shares her journey from studying international health disparities to working in healthcare consulting at BCG and launching Healthie to improve patient-provider interactions. She discusses the challenges of scaling a healthcare technology company, the evolving landscape of virtual care, and Healthie’s mission to empower clinicians with modern digital tools. This conversation covers the impact of COVID-19 on virtual care, how Healthie differentiates itself from traditional EHR systems, and the balance between profitability and long-term healthcare innovation.