Scaling Success: How Don Fox Transformed Firehouse Subs from 65 to 1,200+ Locations

In this episode of TechBite, Hamed welcomes Don Fox, a franchise expert and the man behind Firehouse Subs' remarkable growth from 65 to over 1,200 locations. Together, they discuss the challenges and strategies that make a successful franchise, from selecting the right franchisees to maintaining brand quality across the board. Don shares insights from his 23 years at Burger King and his journey to Firehouse Subs, as well as lessons learned in franchise management, consistency, and building a customer-first culture. Stay tuned for part two, where they’ll delve into technology's role in scaling franchises.