Scaling Technology to Meet the Moment

Daniel Pentecost, CIO of Anyion and renowned success crisis expert, joins us in this week's episode of The Next Level Podcast hosted by Nextiva. In this podcast, Daniel talks about the challenges of being a success crisis expert – when brands experience hyper-growth and struggle to keep up with the workload. He mentions his role in setting up a contact center in 24 hours to help thousands of local Charlotte, NC businesses get the support they needed during COVID. Daniel talks about contact center technology trends he's noticed since the pandemic. Finally, Daniel gives some great advice to businesses that may be experiencing a success crisis right now and what they can do to mitigate it.