The Next Level Podcast

Contact centers and call agents have never been more important to business success than they are today. But the transition to remote work, staff shortages, and rising customer expectations are challenging even top-performing customer service teams. Colin Taylor – contact center consultant and business owner – believes this difficult environment is actually a time of opportunity for delivering better experiences and reimagining the role of agents in a customer-first world. If your business wants to boost customer engagement and satisfaction through its contact center teams, this conversation will give you some helpful tips and insights!

Helene Godin, entrepreneur and owner of By the Way Bakery, joins us in this week's episode of The Next Level Podcast hosted by Nextiva. In this podcast, Helene talks about what drove her to start a small business and her philosophies for making it successful. She discusses the setbacks she faced as an untrained baker, translating prior skills into a new endeavor, and the lessons she learned by making it her job to know every job in the business.  For more podcast content, visit our page below: → https://www.nextiva.com/podcast/ Pay a visit to By the Way Bakery:  → https://www.anyion.com/

Barry Moltz, Small Business Expert, Speaker and Author, joins us on this week's episode of The Next Level Podcast hosted by Nextiva. In this podcast, Barry talks about two pivotal topics for business owners - failure and change. As an entrepreneur himself, Barry has experienced both failure and change in spades, getting kicked out of one business and being laid off multiple times. Barry has learned a ton of lessons from these experiences, and joins the podcast to share some of his most important learnings for other small business owners with CX expert Micah Solomon.

Daniel Pentecost, CIO of Anyion and renowned success crisis expert, joins us in this week's episode of The Next Level Podcast hosted by Nextiva. In this podcast, Daniel talks about the challenges of being a success crisis expert – when brands experience hyper-growth and struggle to keep up with the workload. He mentions his role in setting up a contact center in 24 hours to help thousands of local Charlotte, NC businesses get the support they needed during COVID. Daniel talks about contact center technology trends he's noticed since the pandemic. Finally, Daniel gives some great advice to businesses that may be experiencing a success crisis right now and what they can do to mitigate it. 

In this episode of The Next Level Podcast, best-selling author and customer experience expert Micah Solomon interviews SmallBizTrends Anita Campbell on her best practices for growing your small business. Listen as Anita breaks down her top tips for methodically growing your small business using simple techniques and tools.

Description: Meet the Next Level Podcast, a brand-new show brought to you by Nextiva. In this series, we'll be interviewing leaders in business and entertainment to learn how the strategies, habits, and mindsets they adopted to achieve success. Learn more here: nextiva.com/podcast.