Scaling Through Systems w. Carrie Pratt

What this episode covers

In this episode of The Training Effect, host Douglas Mark sits down with Carrie Pratt, Franchise Liaison at Corporate Cleaning Group, to unpack how structured training systems empower franchises to scale without sacrificing quality. From a background in social work to leading operations at a national commercial cleaning brand, Carrie shares the unique lessons she's learned along the way.They dive into the nuts and bolts of franchise operations, from onboarding and ongoing training to tech platforms that streamline inspections, compliance, and team communications. Carrie also opens up about the culture of partnership that fuels Corporate Cleaning Group’s growth, the power of authentic leadership, and how her team uses tools like LearningZen and Lighthouse to elevate training and customer experience at scale.If you’re looking to build stronger systems, improve franchise performance, or simply understand what it takes to run a consistent, scalable franchise operation—this episode is a must listen.Topics Covered:Why structured onboarding is just the beginningUsing LMS platforms to create brand-consistent trainingHow data and compliance audits drive operational improvementsThe role of communication, leadership, and culture in franchise successWhat most franchisors get wrong about training (and how to fix it)Timestamps:00:00 Introduction to Franchise Success00:47 Meet Carrie Pratt: From Social Work to Franchise Operations05:44 The Importance of Standardized Training11:28 Implementing Effective Training Systems17:50 Adapting to Change and Overcoming Challenges24:27 Essential Tools for Field Operations26:40 Maintaining Quality Across Multiple Locations27:11 Compliance Audits and Operational Support29:08 Scheduled Audits and Inspections32:46 Onboarding New Franchisees35:03 Using Data to Drive Improvement42:21 The Importance of Communication and Delegation45:52 Conclusion and Final ThoughtsFollow Douglas and Carrie:Connect with Douglas: LinkedIn: https://www.linkedin.com/in/doug-mark-649866a /Website: https://www.learningzen.com/ Connect with Carrie: LinkedIn: https://www.linkedin.com/in/carriereaume/  Website: https://corporatecleaninggroupfranchise.com/

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