Scaling White-Glove Service: Sweetwater's $2 Billion Success Story with Mike Clem

What if scaling a business didn't require sacrificing the human relationships that made it successful? In this episode of Humanity at Scale, host Bruce Temkin speaks with Mike Clem, CEO of Sweetwater, about building a near–$2B business without sacrificing trust, care, or relationships. Mike shares how Sweetwater scales through human connection, disciplined growth, and culture designed into systems, not slogans. From white-glove service and deep listening to thoughtful use of AI, this conversation shows why leading with humanity isn’t soft; it’s a serious competitive advantage.