Scaling With Simplicity with Branden Unnerstall

How can you expand your chain of laundromats and keep it simple to manage?? Learn how Branden Unnerstall, owner of 16 laundromats in St Louis, Missouri, has done just that! In this episode of The Laundromat Millionaire Show Dave, Carla & Brandon discuss how to scale, the hiring for customer service, developing a brand, the impact of their Christian faith on their business and much, much more!Referenced Links: Laundromat Millionaire’s WDF/PUD Workshops: https://laundromatmillionaire.com/pick-up-delivery-workshop/ Our Guest’s website: www.bestwashlaundromat.comOur Guest’s email: [email protected] Website: www.laundromatmillionaire.com Our Online Course: https://dave-menz.mykajabi.com/sales-pageOur Youtube channel: https://youtube.com/c/LaundromatMillionaireOur Podcast: https://laundromatmillionaire.com/podcast/Our Facebook: https://www.facebook.com/laundromatmillionaire/Our Facebook Group: https://www.facebook.com/groups/laundromatmillionaireOur LinkedIn: https://www.linkedin.com/in/dave-laundromat-millionaire-menz/Our Instagram: https://www.instagram.com/laundromatmillionaire/Our laundromats: www.queencitylaundry.com Our pick-up and delivery laundry services: www.queencitylaundry.com/deliveryH-M Company Drain Troughs: www.draintroughs.comLaundroWorks Card System: https://laundroworks.com/SanOWash Ozone System: https://www.aquawingozone.com/products/sano3wash.htmlHydro Perfect Pour Injection System: https://www.hydrosystemsco.com/markets/laundromat.htmlAlliance Laundry Systems: https://alliancelaundry.com/The Founder video clip: https://www.youtube.com/watch?v=8mQYcyxnFyELaundroBoost Marketing Company: https://laundroboostmarketing.com/Craig Groeschel Leadership Podcast: https://www.life.church/leadershippodcast/Timestamps00:00 Laundromat Millionaire Intro00:31 Brandon’s Backstory06:04 Scaling – More Stores Makes It Easier!11:48 Layers of Management – Employee Roles13:54 Coins vs Cards and the Impact on Scaling16:32 Technological Revolution in the Laundry Industry17:14 The Laundromat Business Model for Best Wash21:34 Buy or Build and Owning the Land23:21 The Necessary Components of a “Modernized Laundromat”26:10 Hiring for Customer Service29:39 Equipment Used & Recommended34:51 Simple Scales, Fancy Fails36:06 Different Models for Success37:31 Customer Service and the Impact on Customer Loyalty39:25 Low-Cost Solutions for Business Growth42:14 Importance of Branding46:03 Impact of Faith on Business and Leadership49:42 Closing Remarks & Contact Info50:42 Sharing More & Increasing Customer Base