Scaling your business and growing your team with Regan Baker [Rebroadcast]

Scaling a design firm eventually forces a decision: keep controlling everything, or build a team that can run without you in every detail. In this rebroadcast, Rebecca Hay talks with Regan Baker about the mindset shift and the operational structure that helped Regan step into the CEO role. They cover role clarity, team structure, meeting rhythms, documentation standards, and why record-keeping is one of the most underrated tools for client service and project momentum. In this episode: The 9–10 person "tipping point" and learning to let go How Regan structures teams and leadership inside her firm Why design managers protect the client experience Standards, site notes, and documentation that prevent chaos Hiring lessons and onboarding systems that scale If you're ready to stop being the bottleneck and start building a business that can grow, this one's for you.