Scientific Decision-Making [LATAM Airlines case – Part I]

Today we have a special episode for you! We talked to Andres Bucchi, Chief Data Officer at LATAM Airlines. We often talk about data and experimentation at Diggintravel, but mostly in digital ecosystem. Andres shared insights how LATAM Airlines is planning to do experiments for better decision making in the physical world: in revenue management, call center and other areas. Andres shared so many great insights during our chat so we split the podcast in two parts. In part two we'll talk about data science and ChatGPT. You can find the full article with key key concepts, quotes, and other notes from this chat with Andres here: https://diggintravel.com/airline-scientific-decision-making-latam/