Scott Nguyen, CEO of Bodhi | Faster Solar Adoption via Improved Customer Experience Ep.84

Get a 15% discount to attend Midwest Solar Expo with discount code: CPH15. www.MidwestSolarExpo.com/, the premier B2B solar and clean energy event in the region. What happens when a home solar install company lacks a smooth interface between the business operations, their staff and the homeowner?  A missed opportunity for more happy customers, referrals and mass adoption of solar.When customers receive just the right amount of intel from their solar system in one polished platform, user experience vastly improves.  Even more, the installer’s customer support costs fall while referrals, good reviews and add-on projects ramp up!Scott Nguyen is the CEO of Bodhi, a software company founded in 2019 that empowers solar companies to deliver amazing customer experiences.  After an underwhelming experience with his own home’s solar panel installation, Scott recognized a gap in the business model.  Important parts of the process were missing.  The ease of UI needed a reboot.  Performance monitoring was a mess.  Listen in to hear how Scott and Bodhi are delivering real value to solar companies and transforming how customers interface with their installers, making it easier for all parties to sustain a positive, lucrative relationship well beyond the life of their first panels.  The opportunities to improve the product were many, and Bodhi answered the call.  And their results are streaming in like a ray of innovation.  Key TakeawaysHow Scott conceived the idea for better CRM in solar and his take on the expertise missing from current-day solar installationsHow consumer experience on other platforms, such as streaming, shapes expectations elsewhereHow adding Bodhi to an installer’s slate of services fulfills the “software stack” principle in businessWhy high consumer expectations will be the driver of true mass adoption of solarEvidence of how automating repetitious processes using Bodhi reduces customer acquisition costs by 20% and CRM by 20-50%Details on Bodhi’s project lifecycle: a kickoff, consults and a customizable product in a month’s timeWhy there is blatant missed revenue with the existing installation model to “set it and forget it”How Bodhi can boost referrals, good reviews and follow-on projects, e.g. batteries or incorporating new techHow Bodhi’s software eliminates false low performance alerts and recognizes the impacts of extreme weatherWhy keeping a customer educated and apprised of project status without spamming them is such a valuable serviceConnect with ScottBodhiScott on LinkedInBodhi Contact Us Connect with Tim  Clean Power Hour  Clean Power Hour on YouTubeTim on TwitterTim on LinkedIn Email [email protected] Review Clean Power Hour on Apple PodcastsResourcesBodhi on YouTubeRe-Plus Conference (formerly SPI)Midwest Solar Expo [Discount Code CPH15] Sponsor Clean Power Consulting Group Support the showConnect with Tim  Clean Power Hour  Clean Power Hour on YouTubeTim on TwitterTim on LinkedIn Email [email protected] Review Clean Power Hour on Apple PodcastsThe Clean Power Hour is produced by the Clean Power Consulting Group and created by Tim Montague. Contact us by email:  [email protected] sponsors who share our mission to speed the energy transition are invited to check out https://www.cleanpowerhour.com/support/The Clean Power Hour is brought to you by CPS America, maker of North America’s number one 3-phase string inverter, with over 6GW shipped in the US. With a focus on commercial and utility-scale solar and energy storage, the company partners with customers to provide unparalleled performance and service. The CPS America product lineup includes 3-phase string inverters from 25kW to 275kW, exceptional data communication and controls, and energy storage solutions designed for seamless integration with CPS America systems.  Learn more at www.chintpowersystems.com