Season 2: Episode # 1: James Guthrie. A heck of a Smartz Guy!

Join us on Rod'sPod for an exhilarating episode featuring the trailblazing South African entrepreneur James Guthrie! James ' journey has been remarkable with a career spanning over 35 years, from humble beginnings as a support engineer to his ascension as a call centre CIO and COO. Now, he is the founder of a pioneering omnichannel contact centre platform, Smartz Solutions. His hands-on experience covers the entire spectrum of communications, making him a true maestro in his field. Hear about the birth of Smartz Solutions, born out of the urgent need for a holistic yet affordable omnichannel contact centre solution for the industry. His vision? Empower contact centres with the freedom and prowess to embrace full functionality without financial strain. James's relentless pursuit has been a cornerstone in driving success for numerous businesses. His unique approach—grounded in direct engagement and tangible innovation- sets James apart. He's not just a strategist; he's a hands-on leader known for his impactful presence on the call centre floor. By working closely with agents, team leaders, and operational managers, he has revolutionised CX contact centre software capabilities, making monumental strides in employee engagement and enhancing customer experience. Tune in as we delve into the mind of this revolutionary thinker, a true pioneer reshaping the contact centre landscape. Don't miss this episode of Rod'sPod, where innovation meets inspiration! Contact Details [email protected] linkedin.com/in/james-guthrie-44842514