Season 2, Episode 9: The Tower of Babel

Effective communication is essential in any business, but even more so in healthcare. The effects of poor communication in healthcare can have extremely serious consequences. Poor communication results in misdiagnoses and other medical mistakes that can easily lead to avoidable health complications and the death of patients. Health literacy refers to the ability of individuals to obtain, understand, and use health information and services to make informed decisions about their health and well-being.