Season 3, Episode 1: From Skepticism to Success: Bert Nash's AI Adoption Story

When Bert Nash Community Mental Health Center first introduced AI into clinical workflows, staff were hesitant. The timing couldn’t have been more difficult—the organization was already navigating multiple major changes, from a new EHR implementation to CCBHC certification. Many clinicians worried Eleos would be “just one more thing” added to their plates.But just days into training, staff began to see the difference. Documentation time plummeted, satisfaction rose, and clinicians started reporting that Eleos was making their work not only easier, but more meaningful.In this episode of No Notes, host Denny Morrison, PhD, speaks with Bert Nash team members Marsha Page-White, LSCSW, Senior Director of Community Based Services; Nicole Stafford, LSCSW, LCSW, Clinical Consultant for EHR; and Tim Nolte, Clinical & Business Operations Analyst. Together, they share how Eleos helped Bert Nash achieve a long-standing documentation timeliness goal, reduce cancellations and no-shows, and—perhaps most importantly—transform frontline staff skepticism into enthusiastic adoption.