Season 3 Episode 16 - James Gfrerer, CIO, Veterans Affairs

The Department of Veterans Affairs activated its "Fourth Mission" in response to the national emergency brought on by the COVID-19 pandemic. The department mobilized to support health care systems around the country and continued to support its veterans through increased technological capabilities including telehealth. Gfrerer discusses how the agency quickly pivoted its information and technology operations to respond to the crisis and how he sees recent advancements continuing to make impacts.