Season 3, Episode 4: AI & Open Access: How New Vista Scaled Care Without Sinking Morale

When New Vista transitioned to an open access intake model—allowing clients to receive care same day or next day—they knew the shift would dramatically improve the timely delivery of essential care. But leadership also recognized the risk: More intakes, higher acuity, and heavier documentation demands could easily overwhelm clinical staff.That’s why New Vista implemented Eleos before the open access rollout—strategically positioning AI as a support system for clinicians navigating a more complex, fast-paced model of care.In this episode of No Notes, host Denny Morrison, PhD, sits down with Nikki Stanaitis, MSW, LCSW, Chief Clinical Officer at New Vista, to explore how an open access model paired with a purpose-built AI platform delivered powerful results: faster access to care, better client engagement, higher productivity, and thousands of hours returned to clinicians. Nikki shares how thoughtful implementation planning, a trust-based vendor partnership, and a clinician-first mindset ultimately helped New Vista expand access without sacrificing staff wellbeing or care quality.