Season 4, Episode 6: The art and business of ultra-luxury travel concierge services with Sienna Charles

What do ultra high net worth individuals expect from the hospitality industry?   Karine speaks with Jaclyn Sienna India, Founder and CEO of Sienna Charles to discuss the art of  luxury travel and the concierge services for elite clients. They emphasise the importance of passion and soul in service, as well as the importance of creating memorable experiences for clients.   Guest: Jaclyn Sienna India, Founder and CEO of Sienna Charles Host: Karine Szegedi, Consumer Industry and Fashion & Luxury Lead, Deloitte Switzerland   Resources: Deloitte's Luxury on Air website, Swiss Centre for Luxury Research website *** Disclaimer: The views and opinions expressed in the Luxury on Air podcast are those of the interviewees and do not necessarily reflect the official policy or position of Deloitte or the Swiss Center for Luxury Research on specific topics. The content provided is for informational purposes only and should not be construed as professional advice. Deloitte and the Swiss Center for Luxury Research do not endorse or take responsibility for any third-party content that may be referenced in the podcast. Deloitte and the Swiss Center for Luxury Research are not responsible for the accuracy or completeness of the information shared in this podcast, nor for any decisions or actions taken on the basis of this information.