Season 5 Episode 15 - VA CXO is Building Trust in Digital Services

The Department of Veterans Affairs is placing the veteran at the center of every digital service. With the expansion of benefits following the passage of the PACT Act and new tools like VA's Health and Benefits mobile application, customer experience plays a critical role in how veterans access their services. VA's Chief Experience Officer John Boerstler joins us to explain how his agency is listening to the veteran to develop successful digital services and build trust across the community VA serves.