Season 5, Episode 2 - The Advocate in My Pocket: How ChatGPT Is Empowering Health Consumers

In this fireside chat, Becky Hirst is joined by AI strategist and health consumer advocate, Tessa Kowaliw, for a real, human conversation about how ChatGPT is quietly transforming the patient experience. From the birth stories that sparked Tessa’s lifelong advocacy, to the recent accident that left her with broken bones and a hospital stay, Becky and Tessa explore how a digital co-pilot can help us document our story once, ask smarter questions, interpret information, stay connected and feel more in control of our own care. Becky shares her own examples of using ChatGPT through cancer treatment and parenting, as the pair unpack what it means to walk into healthcare with a “robot advocate” already in your pocket - and why health systems must urgently keep up. A hopeful, practical insight into the future of being a patient, where compassion, lived experience and technology work together.