Secrets to a 4% Employee Turnover Rate: Here's How We Earned Inc. 500 Best Places to Work Recognition - Lisa Karvellas, Cedar Lakes Estate

In this episode, Lisa Karvellas, co-owner of Cedar Lakes Estate, shares insights on how she and her sister transformed a former summer camp into a high-end retreat and built a remarkable workplace culture that earned them a spot on the Inc. 500 Best Places to Work list.Approach to hiring and staffing (01:51) - Lisa explains their unique hiring strategies, including the benefits of hiring locally and the importance of giving employees multiple chances to succeed.Interview process and key questions (04:11) - Discover the fun and insightful questions they ask during interviews to determine if a candidate is a good fit for their culture.Creating a culture of fun and excellence (05:38) - Lisa shares practical ways they foster a fun yet high-performing work environment, including allowing staff to be themselves and encouraging creative programming ideas.Community engagement and employee pride (08:25) - Understand how Cedar Lakes Estate engages with the local community and instills a sense of pride in its employees, making it a magnetic place to work.Intensive training programs (09:38) - Learn about their rigorous training programs, including the two-day "Camp Cedar," which ensures all employees meet their high standards of service and excellence. A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands