Secured Presents: West to East with Leor Elfassy

Welcome to Secured Presents: West to East, a 45+ episode series filmed live at ISC West where we bring the biggest voices in security into real, unfiltered conversations. In this episode, we’re joined by Leor Elfassy, Director of Client Services at 4S Security. In this episode, we dive into: • The realities of delivering security services in the field • How client expectations are changing • Why service quality can make or break long-term customer relationships • And where the gap often appears between what systems promise and what customers experience This conversation focuses on the operational side of security and why execution matters just as much as innovation. This series is about more than trends. It’s about capturing an industry in motion. Let us know in the comments: Is service the most overlooked part of security?