EPISODE · Mar 13, 2023 · 44 MIN
Seeking The Frictionless Organization with Bill Price and David Jaffe
from Business Transformation Pitch with The CX Goalkeeper
The CX Goalkeeper had the great opportunity to interview Bill Price and David Jaffe Bill's LinkedIn Headline: President, Driva Solutions; Co-Founder, LimeBridge; Chair, Global Operations Council; Advisor, CustomerThink. David's LinkedIn Headline: Consulting Director and Partner in Limebridge Australia Co-author of The Best Service Is No Service Highlights: 00:00 Game Start 00:25 Introductions 02:34 Bill's and David's values 07:00 Friction 09:04 No Service The Best Service 11:51 Interactions 15:06 The Value Irritant Matrix 20:01 Customer ecstasy 23:30 Measurements 28:11 Personalization 31:22 Cultural Aspects 35:31 The Future of CX 38:35 Books' suggestion 40:21 Contact Details 41:06 Golden Nuggets and much more https://www.cxgoalkeeper.com/BillPrice-DavidJaffe ABOUT ME: https://www.cxgoalkeeper.com SUPPORT: Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper SPONSORING: Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn #cxgoalkeeper #customerexperience #podcast #leadership
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Seeking The Frictionless Organization with Bill Price and David Jaffe
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