Segment: Build Teams That Deliver Excellence Without You in the Room

In this episode of Konnected Minds, I sit down with Funke Bucknor Obruthe, the founder of Zapphaire Events, Africa's biggest events company, to break down what it actually takes to build a business known for excellence across the continent for over 24 years. We dive deep into the mindset behind building leaders who build other leaders, why burnout happens when you try to do everything yourself, and the Moses principle of cascading leadership that saved Funke from wearing herself out. She explains how she's built a team so strong that clients now say "don't bother coming, your team is excellent enough," how she handles mistakes without letting them destroy momentum, and why taking feedback and turning it into systems is the difference between businesses that improve and businesses that stay stuck. Funke opens up about the last event that stressed her out, how communication gaps with the team created tension but were quickly corrected, and why she uses every mistake as a teaching moment instead of a reason to panic. She also breaks down why customer service is the real reason people keep coming back, how her joyful personality seeps into the business but isn't what propels it, and why the work being excellent for 24 years straight is proof that systems, processes, and a resilient mindset matter more than energy alone. We also get into the reality that not everyone on your team will have your energy, why recognizing different strengths and pushing people according to their capacity is how you build a sustainable organization, and why Funke has intentionally stepped back from events to let her team shine because the business must outlive her. She walks me through the entire process from brief to execution in two minutes, explaining consultation, visualization, pre planning, and why understanding the client's expectations is the foundation of everything. If you're building a business, leading a team, or trying to create something that lasts beyond you, this conversation will show you exactly how to build systems, develop leaders, and create a culture where excellence is the standard and mediocrity is not an option. ━━━━━━━━━━━━━━━━━━━━━━━━━━ 🎙️ ABOUT THE HOST Derrick Abaitey is a Ghanaian entrepreneur, podcast host, and personal development advocate. IG: https://www.instagram.com/derrick.abaitey