Self-Checkout, Full Price: Why Are We Doing Their Job for Free?

Remember when stores actually had cashiers? In this episode of Life Unmuted, Vince and Donna dive into the growing takeover of self-checkout lanes and ask the question many shoppers are thinking: If we're doing the work, why aren't we getting a discount?From scanning our own groceries and bagging our own purchases to navigating confusing machines and unexpected "please wait for assistance" messages, it seems customers are taking on more responsibilities while businesses continue cutting labor costs. But are those savings being passed along to consumers? Not from where we're standing. Join us for a lively, humorous, and sometimes frustrated discussion about the rise of self-service, disappearing customer service, and whether convenience has become an excuse for companies to do less while charging more.Are self-checkouts a modern convenience—or just another way businesses shifted the workload onto customers? Let's talk about it.