SENDING THE FOOD BACK IS A MISTAKE

At Gordon Ramsay’s newest restaurant, the old adage “the customer is always right” is officially off the menu. Staff are encouraged to stand their ground—even respond if guests get rude—flipping the usual power dynamic. So, let’s put it to the test: imagine you’re in an argument with a waiter or waitress, and then you realise you’re actually in the wrong—what’s your next move? How do you respond in that moment?