Senior VP of AARP Customer Experience, With Jim Pendergast- CB41

Jim and I have crossed paths over the years like many of us in this space.  We are a community. We share fearlessly with each other… which is what this podcast is all about. In the past year, Jim took on a role of a much bigger community which I am (yes I'm that old!) am also a part of: AARP.  AARP is the world's largest membership organization- with 38 million members.   So I was keen to chat with Jim to let you all know about his background and the work he's doing now.