Sensitivity, Accountability, and the Modern Manager

Geeva Samynathan, Founder, Principal Trainer and Behavioral Strength Coach at ECTAA, and co-author of Social Sensitivity in the Changing Workplace, tells us social sensitivity actually means and how it differs from empathy or emotional intelligence. We get into how to give direct feedback without losing the message, whether psychological safety and accountability can coexist, and how managers in Malaysia's multigenerational, multicultural workplaces can adapt without falling into stereotypes.See omnystudio.com/listener for privacy information.