Separating hype from reality of AI in banking, with Marcus Martinez, Kanishka Bhattacharya, and Dave Murphy

Episode 97 of Banking Reinvented shares one of the most impactful panel discussions from the Engage London event organized by Backbase.Four of the sharpest minds in banking and technology took the stage to cut through the AI noise - and get real about what's actually happening in the industry. Dave Murphy from Publicis Sapient, Marcus Martinez, Industry Advisor at Microsoft, Kanishka Bhattacharya, a Partner at Bain & Company, and host Tim Rutten covered everything from the AI use cases gaining real traction in banks today, to the organizational, talent, and leadership challenges that slow transformation down. No hype. Just honest, experience-backed perspectives from people driving change at scale.The conversation went deep on where AI is delivering impact right now - from compliance automation to back-office efficiency - and where it's heading next, including the rise of AI agents and what the future of customer engagement in banking could look like.They panelists also tackle the harder questions: how to scale AI responsibly, what the cost equation really looks like, and what banks should do first to get moving. If you're thinking about where to start - or how to go faster - this one's worth your time.–Curious to find out more about customer-centric banking?Step into the future of finance. Check out our content hub.