Series 2, episode 2: Bob Klaber on kindness in healthcare

This episode is a recording of a converwith Dr Bob Klaber. Bob is a paediatrician, and director of strategy, research and innovation at Imperial College Healthcare NHS Trust in London. Bob also leads an initiative called Kindness in Healthcare, a global community of healthcare professionals who come together once a month to discuss and reflect on kindness in healthcare. In this conversation we touch on a few areas, including:  The work of Professor Leonard Berry in characterising kindness and healthcare, and demonstrating its benefits in terms of patient outcomes.  Why and how we should measure kindess. The impact of role-modelling on the behaviour of others.   How to tackle unkind behaviours without being hostile.  And much more...  Along the way we draw parallels and shared learning with the work of Learning from Excellence and Civitlity Saves Lives. Some references from the conversation: An example of Prof Len Berry's work: "Getting the measure of kindness", Carnegie UK.