Service Above Self: The Human Side of Healthcare Leadership with Banner-University Medical Center Tucson CEO Alison Flynn Gaffney

In this episode of It’s an Honor, Dr. Pollard speaks with Alison Flynn Gaffney, CEO of Banner – University Medical Center Tucson and Banner – University Medical Center South, about leadership in healthcare, service-driven decision-making, and the power of evolving one’s path. Alison reflects on her undergraduate path to a career in healthcare, the importance of “service above self,” and how her philosophy of leadership has changed over time. The conversation explores women in leadership, honest communication, community-centered care, and the role of artificial intelligence in strengthening—not replacing—human connection. The episode concludes with a personal reflection on curiosity, resilience, and the experiences that continue to shape her perspective.  With more than three decades of experience in healthcare leadership, Alison has held senior executive roles across academic medical centers and national organizations, guiding large-scale system growth, operational transformation, and innovation. Her work has earned national recognition for advancing patient-centered care, strengthening organizational culture, and developing high-performing, mission-driven teams.