Service Cloud Demo

from Salesforce Video Hosted by Salesforce

Service Cloud is a completely cloud-based solution for modern customer service. It includes the traditional channels of customer service like phone email and chat, and combines them with the newest and fast-growing channels of customer service like self-service, online search and social media communities. This demo introduces functionality of the Service Cloud Console with Apple FaceTime(tm), Salesforce Knowledge (for agents, and via Google search), Self-Service Portal, Salesforce Chatter and Salesforce for Twitter and Facebook. May 5, 2011.

Episode details come from the podcast's RSS feed.

Embed this episode

Attribution link and audio player

Ready to play

Service Cloud Demo

0:00 4:28

No transcript yet.

Requests help us decide what to transcribe next.

Share this episode

Frequently asked questions

How long is this episode of Salesforce Video?

This episode is 4 minutes long.

When was this Salesforce Video episode published?

This episode was published on January 18, 2012.

Can I download this Salesforce Video episode?

Yes. Use the download control on the episode player to save the publisher-provided media file.