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Service design and creating experiences that work for customers, employees and stakeholders - Interview with Birgit Mager episode artwork

EPISODE · Dec 7, 2019 · 24 MIN

Service design and creating experiences that work for customers, employees and stakeholders - Interview with Birgit Mager

from Punk CX: Customer Experience Insights with Adrian Swinscoe · host Adrian Swinscoe

Today’s interview is with Birgit Mager who is the Professor for Service Design at KISD, the Köln International School of Design, based in Cologne, Germany and the president of the International Service Design Network (SDN). Birgit joins me today to talk about service design, design thinking, why it’s becoming more and more popular and how it can be used to produce better outcomes for organisations, customers and employees.

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Service design and creating experiences that work for customers, employees and stakeholders - Interview with Birgit Mager

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How long is this episode of Punk CX: Customer Experience Insights with Adrian Swinscoe?

This episode is 24 minutes long.

When was this Punk CX: Customer Experience Insights with Adrian Swinscoe episode published?

This episode was published on December 7, 2019.

What is this episode about?

Today’s interview is with Birgit Mager who is the Professor for Service Design at KISD, the Köln International School of Design, based in Cologne, Germany and the president of the International Service Design Network (SDN). Birgit joins me today to...

Can I download this Punk CX: Customer Experience Insights with Adrian Swinscoe episode?

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